Return Policy

Last updated: March 23, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at loa.dave@sasktel.net.

If your return is accepted, we’ll arrange for the return of the product with your assistance, as well as instructions on what steps are next. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at loa.dave@sasktel.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions or concerns about this Return Policy, please contact us at:

Concrete Elements
loa.dave@sasktel.net
1-306-944-4236